When you first receive the bike. Open the box. Check for damage. If there is any damage note the damage on the shipping manifest before signing for it and ask the driver to sign it to. (Driver don't have to sign) 
Wright a dollar amount on the manifest of what you think it will cost to fix the bike.(If you think it's totaled wright the amount you paid for the bike). All our products are checked prior to shipping. There for you the  customers are responsible for filing a calm against the shipping COMPANY  as they are the one's that did the damage to your shipment. The shipping Company. PH # will be on the manifest please call them for a clam form they will send a insurance adjuster out to look at the bike after you file. Keep a copy of the shipping manifest as you will need it to file a clam against them. Accept it.  Take pictures.  Then email them to us and too the shipping COMPANYs INSURANCE.. All skin pnl's and lights etc. are replaceable. Do not refused  If it is damaged beyond repair take pictures and file a claim against the shipping CO it's is their responsibility to replace or refund you the full amount you paid if the bike is totaled.  Once you sign the shipping  manifest you are responsible for all extra damage that are not noted.  The cardboard may not look real good, but the scooter are most likely fine. We have had real good luck with very little damage. We work hard to help you resolve all shipping problems but it's not the responsibility of BJsPriceBuster for shipping damage as by accepting the shipment the shipping COMPANY agree THAT the shipment was in good condition when they picked it up with no damage.
  
                                       I have read and agree to these terms.
             
Print name                                             Sign                                             Date                              
                  
                                               Please sign it before shipment. 
       
                             Copy paste and Email it to support@bjspricebuster.com 

                                           Or mail a copy to:   BJsPriceBuster
                                                                            508 86th ST. SE.
                                                                            Everett, WA 98208